•Treatments must be cancelled at least 24 hours in advance, else the full treatment price will be payable. •If a booking is re-booked for the same price or higher priced treatment within 24 hours of the original booking, 50% credit may be available at the spa's discretion. •Published times for treatments include a short consultation and time for undressing and redressing for such treatments as appropriate. •Must arrive 15 minutes prior to treatment start time