The Retreat

The Retreat

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Terms & Conditions (Must read & accept Terms & Conditions to continue)



Reynolds Fitness Spa and Retreat - Terms and Conditions of Membership


Membership is conditional upon observance of these rules and regulations. If there is any matter you do not understand, please don’t hesitate to ask a member of staff. Reynolds Fitness Spa’s reserves the right to alter these rules and regulations at any time. Alterations shall be posted on the Club notice board. Any dispute or indifference which may arise in regard to the interpretation of the rules and regulations shall be determined by Reynolds, whose decision shall be final and binding.


1. Membership Categories:

(a) Peak+: The club can be used at all times while the club is open. Membership will also include access to our online offering. 

(b) Off Peak+: Entry to the club is 6am, exit from the club not later than 5pm – Monday to Friday. Membership will also include access to our online offering. 

(c) Massage Membership: This entitles one 55-minute massage per month from the selected massages available. The massage cannot be rolled over to other months, given to another person, used against packages or be used in conjunction with any other offer or promotion. Does not include use of the Fitness Spa.

(d) Reynolds Remote: Access to all online services including live online Group Exercise Classes and Reynolds App. Reynolds Remote membership can be cancelled at any time. 

1.2(a). Individual Membership: Available to anyone over the age of 18.

(b) Joint membership: Available to anyone living at the same address and pays by one direct debit. (see section 5h)  

(d) Corporate: Available to Companies with an existing agreement in place with Reynolds. For new corporate membership please contact Club Manager. 

(e) Friends and Family Membership. Only available on Peak+. Should the Reynolds Employee linked to your Friends and Family no longer be employed by Reynolds. Your membership will increase to current Peak+ rate being charged at your specific club. 



2. Charges: Use of certain facilities at the club are subject to payment of the current tariff charges which are additional to the membership fees.


3. Membership Agreement:

These rules and regulations form part of each member’s agreement with Reynolds Fitness Spa’s.


4. Membership Cards:

4.1 Each member will be issued with a membership card, which must be used each time a member enters the club. The Membership Card is non-transferable.

4.2 If the Membership Card is lost, a new one will be issued, at a cost of £4.50.


5. Membership Details:

(a) 12- month contract (Initial Term) membership runs for one year from the date of joining and will automatically renew unless notification is received in writing from you at least 4 weeks before your renewal date, after which time your membership will run indefinitely and will be subject to a 2-month full paid notice period. We do not Pro-rata Cancellation notice period.

(b) Flexi 3 contract (Initial Term)  runs for three months from the date of joining and will automatically renew unless notification is received in writing from you at least 4 weeks before your renewal date, after which time your membership will run indefinitely and will be subject to a 2-month full paid notice period. We do not Pro-rata Cancellation notice period.

(c) Massage or Beauty Treatment Add-On This entitles you to a voucher (to the value of £45) per month. The treatments cannot be rolled over to other months, given to another person, used against packages or be used in conjunction with any other offer or promotion.

Personal Training Add-On This entitles you to one 60 minute personal training session per month. The session cannot be rolled over to other months, given to another person, used against packages or be used in conjunction with any other offer or promotion.

(d)12- month contract membership fees can be paid annually by cheque/cash or credit card, or monthly by Direct Debit. Direct Debit payments are taken on or soon after the 1st of each month. (Monthly installments include an 8% charge)   

(e) We do not give a refund to Members who pay by annual subscription. We do not give refunds for non-usage of the club. It is the individual member’s choice to use or not to use the facilities provided.

(f) 12- month contract memberships can be transferred to another person, but that person will have to pay an £30 transfer fee as a new member.

(g) Joint Memberships – Head Payer: This member signs the direct debit form and pays the membership fees for all members. As the head payer they are responsible for all membership payments to Reynolds. Should any member(s) stop using the club the head payer is still liable for all membership fee payable under the terms of the contract.

(h) You can at anytime add an additional person onto your 12-month contract membership, however, your membership will run for an additional 12 months from the date of the new member joining on.

(i) Corporate memberships: The individual membership fee is based on the amount of people in the corporate. Depending on the price band, membership fees will go up if the number of people in the corporate reduces enough to enter a different price band, conversely the membership fees will reduce if the number of people in the corporate increases to the next price band. For full details of pricing bands please ask in club. You will be notified at least 10 days before your next payment is due that your membership fee is going to change.

(j) Club Closures. Should the club or any of the facilities within the club be closed for a period of time due to circumstances, such as essential maintenance, club improvement, local and national restrictions. Full payment will still be collected for your membership. When Reynolds feels necessary certain suspension options may be made available. Reynolds decision should be final and biding. 



6. Cancellation of Membership:

6.1 Your membership cannot be cancelled in the first year with the exception of the following:

(a) Illness - you can cancel with immediate effect and no penalty on the grounds of ill health, however a doctor’s certificate will be required.

(b) Moving out of the area - This only applies if your move takes you further than 10 miles from the club. Proof of move is required and a cancellation fee equal to 2 months payments will be required.

6.2 After the initial term i you are no longer under contract and can cancel at any time by giving 2 months full paid notice. Notice must be received in writing. We do not Pro-rata Cancellation notice period. Club facilities can still be used during the notice period.

6.3 For any notice of cancellation sent to the club by post, you must retain proof of postage, or for hand delivery a receipt from the club.

6.4 Cooling off period. You can cancel your membership within 10 days of joining by resigning in writing to the club manager. This 10 day period commences from the members join date on the members client details.  Any monies paid will be fully refunded. The cooling off period does not apply and can not be enforced if you utilize the club within those 10 days. 

7. Freezing memberships: Memberships can be ‘frozen’ for a maximum of 3 months (paying £10.00 per person per month) for the following reasons:

(a) Injury – Written proof of the injury is required

(b) Out of the area – if you are out of the country or away on business. However, only applies if you are away for more than one month. Written proof is required.

(c) Un-employment – Proof of unemployment is required, 

(d) Memberships cannot be frozen for holidays.

The freeze period does not reduce the fees due or length of the first year’s membership, it simply puts it on hold. The Initial contract length will be extended by the length of the freeze period.

At the end of the set ‘freeze’ period the membership will automatically unfreeze and normal membership payments will resume.


8. Defaulting on subscriptions:

If you default on your monthly subscription you will not be allowed access to the club until the defaulted payment has been made. All defaulted payments incur a £5.00/person surcharge per month.

If defaulted subscriptions are not paid or subscriptions are continuously defaulted you could have your membership cancelled and become liable for the remaining balance of your membership in full. Should it be necessary for Reynolds to pass a debt onto a collection agency an additional charge of £40 will be added to the outstanding debt.


9. Conduct:

9.1. Reynolds Fitness Spa’s reserve the right to refuse entry into the club, anyone whose behavior or appearance is deemed by it to be unsuitable.

9.2. Members are asked to show consideration for one another in the club in particular, profane or abusive language and the threat or use of violence will not be tolerated.

9.3. Members are asked to wear appropriate clothing at all times (i.e. tracksuits, shorts, leotards, trainers etc.) Jeans or clothing with studs will not be allowed to be worn in the Gym.

9.4. No crockery or glassware is allowed in the Gym or Changing area in the interest of safety.

9.5. Pets (with the exception of Guide Dogs) are not permitted in the club.

9.6. A member shall be liable for any damage caused directly or indirectly to property on the premises as a result of any act of default on the part of the member. The member shall immediately pay for and make good the damage.


10. Liability:

10.1 Reynolds Fitness Spa’s  liability for damage or loss to Members ‘or Guests’ property, is strictly limited to any damage or loss suffered as a result of negligence of Reynolds Fitness Spa’s, it’s Staff or it’s agents. With this exception Reynolds Fitness Spa’s will not accept liability for the safety of Members ‘or Guests’ personal property brought onto the clubs premises.

Property stored in lockers provided at the club is stored at the Members risk and no liability will be accepted by Reynolds Fitness Spa’s. Vehicles parked in the car parks at the club or elsewhere at the club and all contents in them are left on the clubs premises at the owners risk and Reynolds Fitness Spa’s will except no liability whatsoever in respect of any loss or damage, (however caused), to them.

10.2 Reynolds Fitness Spa’s cannot accept any liability for any accident or injury to any member, child or guest that may occur on the premises or within the grounds of the club other

than liability which may arise from the negligence of Reynolds Fitness Spa’s it’s staff or it’s agents. Any member or guest who suffers an accident or injury on the club premises must

report the accident or injury, and the circumstances under which it occurred to a member of the Reynolds Team immediately following the accident or injury.

10.3 Members should not undertake any physical activity for which they might not be medically fit, and are responsible for monitoring their condition during physical activity. Reynolds Fitness Spa’s will not be in any way responsible for harm to a member as a result of his or her undertaking any activity which is beyond their physical capability, unless caused by the negligence of Reynolds Fitness Spa’s, it’s staff or it’s agents.


11. Physical Activity:

11.1 All new members are advised to spend at least one session with a Reynolds Fitness Spa’s Fitness Instructor: (In order for a suitable safe exercise programme to be designed)

11.2 Members should note that there is a potential risk of physical injury when using any equipment. If any member or member’s guest is in any way unsure or concerned about using any piece of equipment, they should seek advice and assistance from a member of the staff before using it.

11.3 In certain circumstances a Reynolds Fitness Spa’s Fitness Instructor may require additional medical information from a member’s doctor in order that the correct and safe exercise programme can be prescribed. All club users have a duty to report any medical condition that may affect their participation in an exercise programme.


12. Lockers:

12.1 Reynolds Fitness Spa’s reserves the right to remove the contents from any locker left overnight. Reynolds Fitness Spa’s will not be responsible for contents removed from a locker.

12.2 Reynolds Fitness Spa’s will not be responsible for the loss of any valuables left in the lockers, you leave them in the locker at your own risk.


13. Pool Safety and Rules:

13.1 Please observe these rules on poolside: No diving, no jumping, no acrobatics, no snorkels or flippers, no rough play, no running, no food or alcohol, no glassware, no recording equipment or mobiles and no petting.

13.2 Please shower before entering pool, always use the steps and handrail to enter and exit the pool, be mindful of the pillars within pool, if you are a lone swimmer please let reception know, if you feel unwell at any time you must immediately let reception know or by gaining attention of another individual. 


14. Miscellaneous:

14.1 Any lost property found should be immediately handed into the club reception. Items will be held for a period of 4 weeks only, before being given to a local charity.

14.2 Certain facilities maybe closed on occasions for repair or improvements. Where ever possible notice will be given of such occasional closures in the health club reception area. Every effort will be

made to keep all areas open during the year, but both routine and urgent maintenance work and facilities upgrades will be necessary to keep the facilities in good condition.

14.3 Under the terms of the data protection act we are required to inform you that the membership information is held on computer for management information and our own membership purposes.

14.4 The club will employ adequate staff to manage the facilities during all the opening hours but does not guarantee that all areas will be constantly supervised.

14.5 24 hours notice is required to cancel an appointment booking (e.g. PT, Massage etc) should this notice not be given you will be liable for 100% of the treatment/booking cost.

14.6 All Personal Training sessions are chargeable at the club rate.  

14.7 The owner reserves the right to amend the rules at any time and without notice to individual members. Notification of any such changes will be posted on the club notice boards.

14.8 The exercise to music class timetable is subject to change as and when required. We complete a full timetable review every 3 months. 

14.9 Any course of treatments/PT purchased are non-refundable, unless Reynolds discontinues the service paid for, or for the reason of ill health however a doctor’s certificate will be required.


Payment schedule

Direct Debit Instructions

Please print off and retain for your records.

Name of account holder:

Bank / Building Society Sort Code:

Account Number:

Date:
07/05/2021

Instruction to your bank / building society
to pay by Direct Debit.

Service User Number:
948782

Instruction to your bank or building society:

Please pay REYNOLDS FITNESS SPAS Direct Debits from the account detailed in this instruction, subject to safeguards assured by the Direct Debit Guarantee.

I understand that this instruction may remain with REYNOLDS FITNESS SPAS and details will be passed electronically to my bank / building society.

Direct Debit Guarantee

The Direct Debit Guarantee

  • This Guarantee is offered by all banks and building societies that take part in the Direct Debit Scheme. The efficiency and security of the Scheme is monitored and protected by your bank or building society.
  • If the amounts to be paid or the payment dates change, REYNOLDS FITNESS SPAS will notify you 10 working days in advance of your account being debited or as otherwise agreed.
  • If an error is made by REYNOLDS FITNESS SPAS or your bank or building society, you are guaranteed a full and immediate refund from your branch for the amount paid.
  • You can cancel a Direct Debit at any time by writing to your bank or building society. Please also send a copy of your letter to REYNOLDS FITNESS SPAS.
 

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