The Retreat

Reynolds Fitness Spa and Retreat - Terms and Conditions of Membership

Membership is conditional upon observance of these rules and regulations. If there is any matter you do not understand, please do not hesitate to ask a member of staff. Reynolds Fitness Spas reserves the right to alter these rules and regulations at any time. Alterations shall be posted on the Club notice board. Any dispute or indifference that may arise regarding the interpretation of the rules and regulations shall be determined by Reynolds, whose decision shall be final and binding.

1. Membership Categories:

(a) Signature: The club can be used at all times while the club is open. Membership will also include access to our member's app. Members can book our group co-working space at any time subject to availability. Membership will also include access to our member's app. Limited to 10 sessions per month.

(b) Work In, Work Out: The club can be used at all times while the club is open. Members can book our group co-working space at any time subject to availability. Membership will also include access to our member's app. Limited to 10 days per month.

(c) Work In, Work Out+: The club can be used at all times while the club is open. Members benefit from a dedicated desk in our group co-working space. Membership will also include access to our member's app

(d) Massage Membership: This entitles one 55-minute massage per month from the selected massages available. The massage cannot be rolled over to other months, given to another person, used against packages or be used in conjunction with any other offer or promotion. Does not include use of the Fitness Spa.

(e) Reynolds Spa Loyalty Card: No access to Spa Facilities. 12 month membership. Includes one Day Pass at each Reynolds Location. One 25 minute Spa Treatment. 20% off Reynolds Service. Visit webiste for full Terms and Conditions of Loyalty Card membership. 

(f) Rainham Workspace Dedicated Desk. Members benefit from a dedicated desk in our group co-working space. Membership will also include access to our member's app

(g) Rainham Workspace Flexible Bookings: Members can book our group co-working space at any time subject to availability. Membership will also include access to our member's app. Limited to 10 days per month.

1.2

(a). Individual Membership: Available to anyone over the age of 18.

(b) Corporate: Available to Companies with an existing agreement in place with Reynolds. For new corporate membership please contact Club Manager. 

(c) Friends and Family Membership. Only available on Signature membership. Should the Reynolds Employee linked to your Friends and Family no longer be employed by Reynolds. Your membership will increase to current Signature rate being charged at your specific club. 

(d) Members can link additional members to the same direct debit payment if residing at the same address. Proof of address will be required. 

(e) Use of certain facilities at the club is subject to payment of the current tariff charges which are additional to the membership fees.

2. Changing your membership fees and this agreement

(a) We may increase membership fees automatically each year by up to either 1% above the rate of inflation according to the Retail Prices Index

or 10%, whichever is higher. Membership increases take place on or around 1st April every year. We will give you a minimum of 10 days' notice by email. 

(b) If we plan to increase the membership fees by more than the higher of these amounts, we will make every reasonable effort to give you at least

one month’s notice. We will give you notice of the change by email.

(c) As well as the increase described above, we have the right to increase membership fees at any time to take account of any increase in the rate of

VAT. We will make every reasonable effort to give you one month’s notice of the increase (either by email or by displaying a sign on the noticeboard in

your club).

3. Membership Agreement:

These rules and regulations form part of each membership agreement with Reynolds Fitness Spa's.

4. Membership Cards:

4.1 Each member will be issued with a membership card, which must be used each time a member enters the club. The Membership Card is non-transferable.

4.2 If the Membership Card is lost, a new one will be issued, at a cost of £5.00.

6. Cancellation of Membership:

8. Defaulting on subscriptions:

If you default on your monthly subscription you will not be allowed access to the club until the defaulted payment has been made. All defaulted payments incur a £5.00/person surcharge per month.

If defaulted subscriptions are not paid or subscriptions are continuously defaulted you could have your membership cancelled and become liable for the remaining balance of your membership in full. Should it be necessary for Reynolds to pass a debt onto a collection agency an additional charge of £40 will be added to the outstanding debt.

9. Conduct:

9.1. Reynolds Fitness Spa's reserves the right to refuse entry into the club, to anyone whose behavior or appearance is deemed by it to be unsuitable.

9.2. Members are asked to show consideration for one another in the club in particular, profane or abusive language and the threat or use of violence will not be tolerated.

9.3. Members are asked to wear appropriate clothing at all times (i.e. tracksuits, shorts, leotards, trainers etc.) Jeans or clothing with studs will not be allowed to be worn in the Gym.

9.4. No crockery or glassware is allowed in the Gym or Changing area in the interest of safety.

9.5. Pets (with the exception of Guide Dogs) are not permitted in the club.

9.6. A member shall be liable for any damage caused directly or indirectly to property on the premises as a result of any act of default on the part of the member. The member shall immediately pay for and make good the damage.

10. Liability:

10.1 Reynolds Fitness Spa's  liability for damage or loss to Members or Guests property, is strictly limited to any damage or loss suffered as a result of negligence of Reynolds Fitness Spas, it's Staff or it's agents. With this exception Reynolds Fitness Spa's will not accept liability for the safety of Members or Guests personal property brought onto the clubs premises.

Property stored in lockers provided at the club is stored at the Members risk and no liability will be accepted by Reynolds Fitness Spa's. Vehicles parked in the car parks at the club or elsewhere at the club and all contents in them are left on the clubs premises at the owners risk and Reynolds Fitness Spas will except no liability whatsoever in respect of any loss or damage, (however caused), to them.

10.2 Reynolds Fitness Spas cannot accept any liability for any accident or injury to any member, child or guest that may occur on the premises or within the grounds of the club other

than liability which may arise from the negligence of Reynolds Fitness Spa's it's staff or it's agents. Any member or guest who suffers an accident or injury on the club premises must

report the accident or injury, and the circumstances under which it occurred to a member of the Reynolds Team immediately following the accident or injury.

10.3 Members should not undertake any physical activity for which they might not be medically fit, and are responsible for monitoring their condition during physical activity. Reynolds Fitness Spas will not be in any way responsible for harm to a member as a result of his or her undertaking any activity that is beyond their physical capability unless caused by the negligence of Reynolds Fitness Spa agents. By signing up to membership you agree to Health Commitment Statement outlined at the bottom of the Terms  

11. Physical Activity:

11.1 All new members are advised to spend at least one session with a Reynolds Fitness Spa's Fitness Instructor: (In order for a suitable safe exercise programme to be designed)

11.2 Members should note that there is a potential risk of physical injury when using any equipment. If any member or member's guest is in any way unsure or concerned about using any piece of equipment, they should seek advice and assistance from a member of the staff before using it.

11.3 In certain circumstances a Reynolds Fitness Spa's Fitness Instructor may require additional medical information from a member's doctor in order that the correct and safe exercise programme can be prescribed. All club users have a duty to report any medical condition that may affect their participation in an exercise programme.

12. Lockers:

12.1 Reynolds Fitness Spa's reserves the right to remove the contents from any locker left overnight. Reynolds Fitness Spa's will not be responsible for contents removed from a locker.

12.2 Reynolds Fitness Spa's will not be responsible for the loss of any valuables left in the lockers, you leave them in the locker at your own risk.

13. Pool Safety and Rules:

13.1 Please observe these rules on poolside: No diving, no jumping, no acrobatics, no snorkels or flippers, no rough play, no running, no food or alcohol, no glassware, no recording equipment or mobiles and no petting.

13.2 Please shower before entering pool, always use the steps and handrail to enter and exit the pool, be mindful of the pillars within pool, if you are a lone swimmer please let reception know, if you feel unwell at any time you must immediately let reception know or by gaining attention of another individual. 

14. Miscellaneous:

14.1 Any lost property found should be immediately handed into the club reception. Items will be held for 4 weeks only, before being given to a local charity.

14.2 Certain facilities may be closed on occasions for repair or improvements. Wherever possible notice will be given of such occasional closures in the health club reception area. Every effort will be made to keep all areas open during the year, but both routine and urgent maintenance work and facility upgrades will be necessary to keep the facilities in good condition.

14.3 Under the terms of the Data Protection Act we are required to inform you that the membership information is held on a computer for management information and our own membership purposes.

14.4 The club will employ adequate staff to manage the facilities during all the opening hours but does not guarantee that all areas will be constantly supervised.

14.5 24 hours notice is required to cancel an appointment booking (e.g. PT, Massage etc) should this notice not be given you will be liable for 100% of the treatment/booking cost.

14.6 From time to time, we will use images taken in our clubs across all of our Social Media platforms to advertise the club. If for any reason you wish for images of yourself not to be used, please notify the team when the images are being taken. You can ask for any image of yourself to be removed from our platforms at any time. Should we use images for marketing persons other than social media we will ask to complete a model consent form, 

14.7 The owner reserves the right to amend the rules and terms and conditions at any time and without notice to individual members. Notification of any such changes will be posted on the club notice boards.

14.8 The exercise to music class timetable is subject to change as and when required. We complete a full timetable review every 3 months. 

14.9 Any course of treatments/PT purchased are non-refundable, unless Reynolds discontinues the service paid for, or for the reason of ill health however a doctor's certificate will be required.

Health Commitment Statement

Our Commitment To You

We will respect your personal decisions and allow you to make your own decisions about what exercise you can carry out. However, we ask you not to exercise beyond what you consider to be your own abilities.

We will make every reasonable effort to make sure that our recommended set up for exercising is safe for you to follow and enjoy.

We will take all reasonable steps to make sure that our staff are qualified to the fitness industry standards as set out by the register of exercise professionals.

If you tell us that you have a disability which puts you at a substantial disadvantage in accessing or enjoying our facilities, we will consider what adjustments, if any, are reasonable for us to make, to accommodate your participation.

Your Commitment to us

You should not exercise beyond your own abilities. If you know or are concerned that you have a medical condition which might interfere with you exercising safely before you participate in one of our services or activities you should obtain advice from a relevant medical professional and follow that advice. You should always exercise within your own comfort level and amend your intensity or take more recovery where necessary for you.

You should make yourself aware of any rules and instructions, including warning notices. Exercise carries its own risks. You should not carry out any activities which you have been told are not suitable for you.

If you are new to a certain class or activity, please join the class at least 10 minutes prior to the start time to seek out additional advice prior to commencing the activity.

You should always participate in the full workout which includes any relevant set up, coaching session, warm up and cool down. You should stay adequately hydrated during any class activity.

You should let us know immediately if you feel ill when participating in one of our live activities. Our staff members are not qualified doctors, but if participating in a live class please indicate your discomfort to the instructor.

If you have a disability, you must follow any reasonable instructions to allow you to exercise safely.