Rise Fitness & Wellbeing

 R1SE MEMBERSHIP TERMS & CONDITIONS 

PLEASE ENSURE YOU READ AND UNDERSTAND THESE TERMS BEFORE YOU ENTER INTO THE MEMBERSHIP AGREEMENT. 

1. OUR MEMBERSHIP

(A) Membership is non-transferable and non-refundable. 

(B) All requests pertaining to membership should be put in writing and addressed to R1SE Fitness and Wellbeing. rise@hiltonbournemouth.co.uk 

(C) 12 month memberships payable by monthly direct debit will have their fees collected on or nearby the 1st of each month. After the 12 months your membership will automatically renew. You will need to inform us in writing if you would like to terminate your membership to rise@hiltonbournemouth.co.uk If you pay via direct debit, any changes must be submitted by the 15th of the month to be amended ready for the next collection date. 

(D) 1 month and 3 month membership payments will be paid upfront.

(E) Any membership offers are open to new members only. 

(F) R1SE is committed not only to the letter of the law, but also to the spirit of the law and high importance on the correct, lawful, and fair handling of all personal data, respecting the legal rights, privacy, and trust of all individual’s with whom it deals. 

(G) We reserve the right to change fees from time to time with at least one month's prior written notice to you. 

(H) For discounted memberships, you must show valid proof of ID for the entirety of your contract. If your entitlement expires within your contract, your rate will increase accordingly, unless you provide us with an updated ID. This applies to Student, Corporate, Bluelight, PT and Child rates.

(I) We reserve the right to change fees from time to time with at least one month's prior written notice to you. If you do not wish to accept the increase in membership fees, you may cancel your membership by giving one month's written notice to rise@hiltonbournemouth.co.uk before the date on which the fee increase takes effect. 

2. CANCELLATION & SUSPENSION

(A) If at any point you wish to cancel your membership, you must contact R1SE at rise@hiltonbournmouth.co.uk in writing giving one month notice. Subscriptions paid in advance will not be refunded. 

(B) Should it be necessary to temporarily suspend membership due to injury, illness or pregnancy, written requests are required. A membership may be suspended with a reason given for a minimum of 1 months and a maximum of 3 months. This request needs to be received in writing before the 15th of the month in order to take affect from the beginning of the following month.

(C) We may terminate the Membership Agreement immediately on the provision of notice to you if any part of your fees remains unpaid 30 days after its due date for payment. 

3. MEMBERSHIP CARDS 

(A) Every member shall be given a membership card and shall show it on entering, if you do not have your card you may be asked for proof of identity to register manually. 

(B) If a member should lose their card, this loss should be reported immediately and another card will be issued at a replacement cost of £5. 

(C) The same membership card must be shown at the point of sale if wanting to claim your discount in the hotel. Discounts are not available on items already discounted, in a sale, on membership charges, functions, parties, events or guest fees.

4.                     CLASSES

(A) If you are unable to attend a class, we request that you cancel your booking with at least 12 hours prior to the class start time.
(B) Please arrive 5-10 minutes early to each class. If you are late you may be refused entry, your space may be given away and you may lose your class credit. 

(C) Repetitive late cancellations (within 12 hours), late comers & no shows will be charged a fee of £15 per class.

5.                      GUESTS 

(A) All guests must be accompanied by a member over the age of 16 years on entering the club. 

(B) Members introducing guests shall ensure that their guests register, read and sign the health and safety form and pay the appropriate fee. 

(C) Members may not leave the building before their guests and are responsible for their good conduct and safety whilst on the premises. 

(D) Members must ensure that their guests are aware of the R1SE terms and conditions. R1SE takes no responsibility for accidents, injuries, misadventure, theft or damage to personal belongings.
(E) No members may introduce any guest who has been rejected as a member or who has had their membership revoked. 

6.                      OPENING HOURS

(A) We will normally be open from 6.00am to 10:00pm, Monday to Friday, 7:00am to 9:00pm on Saturday and 8.00am to 9.00pm on Sunday. Last entry is one hour before closing. Members must vacate poolside facilities 30 minutes before close. Subject to change during holiday periods. 

(B) The management reserve the right to refuse admission and may expel any Member or guest whose conduct is such be injurious to the character or the interests of its members. 

7.                      CHILDREN

(A) Child membership is for those aged between 3 & 15 years and is strictly for the pool and changing use only. Children under the age of 16 must not use the steam room or sauna and are not permitted in the spa, treatment areas. Children must be supervised by an adult (over 18) at all times whilst on the premises. 

(B) Babies, under 2s, are able to use the pool under full supervison with an adult, at th

(C) Children’s pool hours are between 8.00am-11:00am & 3:00pm-6:00pm Monday to Sunday. 

(D) At aged 16 all users will automatically be charged a full adult membership fee, unless shown proof of full time studies to warrant a student membership.

(E) A ratio of adults to children is 1 adult per 2 children under 8 years. 

8.                      LIABILITY

(A) Management shall not be responsible or liable for any loss or damage to personal property. For security reasons, all lockers must be vacated by the end of each visit. All lockers will be checked and emptied at the end of each day. Any contents will be disposed of for security reasons. 

(B) If any personal property is found, please hand this into the reception.

(C) Management will not be responsible for the death, injury, illness and/or mental impairment of any member and/or guest caused and/or aggravated by any prior injury or illness, whether known or not, through the use of the facilities. Should your medical history change, please inform a member of the team before using the facilities. 

(D) Anyone using the car park does so at their own risk. No liability is accepted for loss or damage to cars or property. Members are offered complimentary use of the car park for 2 hours only. If you wish to stay longer you will need to gt a ticket from the main reception to pay the difference at the car park machine or you could potentially be responsible for a parking penalty.

9.                      HEALTH  & SAFETY CONDUCT
(A) It is your responsibility to ensure that you do not exercise beyond your capabilities and to refer to a medical professional if you have any health concerns prior to using the facilities, and at any stage during the term of your membership

(B) Members must complete the medical questionnaire upon joining and update when necessary. You must advise staff of any personal disability e.g. blindness, deafness, heart condition, epilepsy, allergies etc. prior to using the facilities so any accidents or injuries can be avoided. Those with diabetes, heart problems, high/low blood pressure or who are on strong prescriptions or who have any form of indications of a medical condition should consult their doctor before exercising and using the facilities. 

(C) Bags are not permitted onto the gym, spa or arena floor and correct attire must be worn when exercising i.e. suitable comfortable exercise clothing and appropriate footwear. Clothing such as jeans, boots, flip-flops/sandals or work wear is not permitted. In the interest of health and hygiene, you must shower before entering the pool, bubble pool, steam or sauna areas. 

(D) No pets will be allowed in except for registered guide dogs.
(E) The management may withdraw all or part of the facilities at any time for any length of period when deemed necessary for repair, maintenance, alteration or safety reason.
(F) Members must not bring food, drink or glassware into the gym, arena, changing rooms or on to poolside.
(G) It is prohibited for anyone to use the facilities under the influence of alcohol or illegal drugs.

10.                    PHOTOGRAPHY
(A) R1SE reserves the rights to any photos taken on the premises. In signing up for membership or use of R1SE facilities you agree to us using any photos and videos taken for promotion purposes unless otherwise stated in writing to the Email. 

The Membership Agreement will be governed by the laws of England and Wales. If a dispute arises, you agree to submit to the exclusive jurisdiction of the English Courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.