Goodwood Health Club

Goodwood Health Club

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Terms & Conditions (Must read & accept Terms & Conditions to continue)

Goodwood Health Club


1. In This Agreement

“Health Club” means The Goodwood Health Club as referred to above;

“Health Club member” means a person who is entitled to use all the facilities at the Health Club; “Member” means any Health Club member;

“Rules” means the terms and conditions of membership and all other rules and regulations made by us, which are applicable to membership of the

Health Club; “We”, “Us” or “Our” means The Goodwood Hotel or its subsidiaries or, if different, the Company which is the Owner of the Club

from time to time; “You” means the person named on the application form and any joint or family members.

2. General

(a) Details of all current rates and subscriptions referred to in this agreement

are available from the Health Club reception.

(b) Unless otherwise indicated, all notices shall be given in writing by us to

you at the address notified to us by you.

(c) All notices to be given by you to us must be in writing. Members should

address their notices to The Goodwood Health Club Manager. We

recommend that all notices are sent by recorded delivery.

(d) We may amend the rules at any time by giving you 30 days written notice.

3. Membership

(a) Membership of the Health Club is subject to the rules.

(b) Membership is divided into the following categories which allow use of

the facilities indicated (subject to any unavailability of facilities in accordance

with clause 9):-

Full Health Club Membership:

This entitles you to use all the Health Club facilities (except golf) every day

of the week including weekends and public / bank holidays.

Student Health Club Membership:

This entitles you to use all the Health Club facilities (except golf) every day

of the week including weekends and public holidays on a discounted tariff on

proof of student status.

Junior Health Club Membership:

Details are available from the Health Club. The rules governing children as

set out in these terms and conditions govern all children including those

holding junior memberships.

Joint Golf and Health Club Membership:

This entitles you to use all the Health Club facilities every day of the week

including weekends and public / bank holidays. It also includes use of both the

Downs and Park golf courses subject to the purchase of credits, the cost of

which are as specified on the application form and further details available in

the Golf At Goodwood new membership pack.

(c) Full details of each membership are set out in literature available from the

Health Club or Park Course Reception.

From time to time we may offer promotional and short term memberships,

details of which will be available from the Health Club membership

department. We will aim to give you 30 days notice of any addition or amendment

to the categories of membership other than promotional or short term memberships.

(d) You will be provided with a membership card which will remain our

property. Upon termination of membership, the membership card is to be

returned to us on demand. You must carry your membership card when

visiting the Health Club and show it to the Health Club reception or member

of the Health Club management when asked to do so. Membership cards are in

no circumstances transferable and their loss should be reported immediately to

the Health Club reception. Misuse of membership cards can result in

termination of your Health Club membership in accordance with clause 5.

(e) Where the option of a joint golf and health club membership has been

chosen, a minimum contract of one year applies.

4. Fees and Subscriptions

(a) You will pay a joining fee at the time of application for membership (current

rate) and a membership subscription fee throughout the period of your membership.

(b) You may pay your subscription fee by one payment in advance or monthly

by direct debit. The first payment is to be settled on the date on which your

application is accepted. The amount shall be calculated as a proportion of the

current subscription pro-rated in accordance with the number of days

remaining until the next month’s subscription becomes payable.

(c) You may pay your subscription fee annually in advance.

(d) We may vary the subscription and will notify you of such change no less

than 30 days prior to any variation.

(e) If you elect to pay your subscription fee by monthly direct debit,

payment will be due on the first of each calendar month. Your monthly

subscription fee will be requested from your bank account on the first day of

each month.

(g) If the bank returns a failed payment on your account, you will be notified

about this failure and the reason for this. We will try to take a further

payment from your account again. If this payment is also returned we may,

by written notice immediately terminate your membership. You may then be

charged a further monthly subscription for the 30 day notice period you

should have given prior to termination.

(h) We may refer any returned or missed payments to an external collection

agency and supply them with all information about you that is necessary for

them to recover any money which you owe to us.

(i) Cancelling your direct debit or failing to make an annual payment does

not mean you have given us notice to end your Health Club membership.

Your contract with us will continue and as set out in clause 5, you must give

us 30 days notice to terminate unless you have signed an annual contract

which you cannot terminate until 30 days prior to the end of that term.

5. Termination

(a) You may end your membership at any time by giving us 30 days notice in

accordance with clause 2 (c) unless you have opted for an annual contract

whereby the earliest cancellation point is 30 days prior to the end of that

term. We will confirm we have received the notice and the date you want to

end your membership within 10 days of receiving your letter. If you do not

receive confirmation within 10 days, you must immediately let the Health

Club know. It is your responsibility to make sure that we have received your

notice. We only accept proof of recorded delivery as proof of posting.

(b) If you wish to rejoin the Health Club after ending your membership you

will have to pay a joining fee in accordance with clause 4(a).

(c) We may end this agreement if:

i. you seriously or repeatedly break the Health Club rules or

membership agreement and you do not or

ii. you lend your membership card to another person; or

iii. you or your guest use rude or abusive language or threaten / use

violent behaviour towards any member of our staff or act in a way which

disturbs the enjoyment of the Health Club by other members or is likely

to endanger the good reputation of the Health Club; or

iv. we give you 30 days notice.

(d) If we or you end this agreement, we will refund any membership subscription

you have paid us for the period after ending the agreement less a certain

percentage to cover our reasonable costs as a result of ending your membership.

(e) If we end this agreement under clause 5(c)(iv) within 6 months of you

joining we will refund your joining fee. We will not refund your joining fee if

you end this agreement or if we end this agreement other than under clause 5(c)(iv).

(f) You are not entitled to enter the Health Club if your membership has ended.

(g) If we decide to permanently close the Health Club, we will write to you at

least 30 days before the date of closure. A refund will be given for any

membership subscription you have paid for the period after we close. If you

joined the Health Club within the 6 month period prior to such closure we will

refund your joining fee.

6. Suspending your membership

(a) You can suspend your membership for medical reasons for a period of

between 1 and 3 months by giving the Health Club 30 days written notice,

notification of the date you expect to return and a letter from your doctor

confirming that for medical reasons you are unable to use the facilities at the

Health Club. We will acknowledge your letter within 10 days and the suspension

will start from the first day following the end of the 30 day notice period.

(b) If your membership is suspended for more than 3 months then at the end of

each 3 month period we may require you to provide us with a further letter

from your doctor confirming that for medical reasons you continue to be

unable to use the facilities at the Health Club. If you do not provide such

evidence within 30 days of being requested to do so we will end the suspension

of your membership. You will then revert to your normal category of

membership and be liable to pay subscriptions.

(c) We may, in exceptional circumstances, grant membership suspensions for

reasons other than those set out in clause 6 (a) (suspension for medical reasons).

Such suspensions must be agreed in writing by the Health Club Manager. If

we agree to suspend your membership under this clause we may charge you a

reasonable monthly fee during the period of suspension. The fee shall be

sufficient to cover administration costs and will not exceed £20 per month.

(d) At the end of the suspension of your membership you can return to the

Health Club without paying a further joining fee.

(e) You may not enter the Health Club as a member or as a guest while your

membership is suspended.

(f) Suspending your membership is not the same as ending your membership.

You will still have to follow the procedure shown in clause 5, which includes

giving 30 days notice if you want to end your membership.

7. Children and juniors

(a) Children under 16 years must be supervised by a member aged 18 years or

over at all times whilst on the Health Club premises.

(b) Children under 16 years are not allowed to use the gymnasium. Children

aged between 16 and 18 years may use the gymnasium provided that they

follow an exercise programme approved by the Health Club management.

(c) Children under 12 years are not allowed to use the spa pool, sauna or

steam room. Children between the ages of 12 and 15 years using these

facilities must be supervised by a member aged 18 years or over.

(d) Children aged 6 years and above are not permitted to use changing rooms

for persons of the opposite gender. They must make use of either the

appropriate gender facility or where available the family changing rooms.

(e) We will not serve anyone under the age of 18 years at the bar. We do not

allow children under 18 years to play in the lounge and bar area.

(f) Children between the ages of 12-16 years are permitted to use the pool and

changing rooms between the hours of 9am - 7.30pm, Monday - Sunday.

(g) Children under the age of 12 years are only permitted in the pool area and

changing rooms from 10am – 6pm, Monday – Sunday.

(h) Parents and Guardians are asked to ensure that they maintain a 2:1 ratio

of children to adults at all times.

8. Facilities

(a) You are entitled to use the facilities at the Health Club under your

relevant category of membership. We will give you notice of any change to

the facilities available at the Health Club in accordance with this clause.

(b) If we cannot provide any one or more of the standard facilities at the Health

Club for more than 21 days in a row and if we do not provide another facility

at the Health Club or elsewhere no further than 10 miles from the Health

Club, we will consider compensating you for the period when the facility is out

of action. This does not apply to:

i. permanently closing any facility; or

ii. temporary closures due to tournaments; or

iii. if for reasons outside of our control such as weather conditions, health

and safety matters, flooding or fire we cannot avoid the closure.

(c) Whenever reasonably possible we will give 30 days notice of:

i. any closure of facilities due to tournaments; and

ii. any permanent closure of facilities other than for reasons outside of our control.

(d) If we have to close facilities at the Health Club for reasons outside of our

control, we will try our best to provide other facilities or consider whether any

compensation is appropriate.

(e) We will display details of the opening and closing times for the Health Club

at reception. If we reduce these hours, we will give you at least 30 days notice.

(f) You and any of your guests using the tennis or gymnasium facilities must

shower and change before using the public areas.

(g) All members and their guests are advised to undertake instruction in the

safe use of equipment prior to using the gymnasium. You can make an

appointment to be given such instruction by contacting the Health Club reception.

(h) You should not take part in any physical activity that you may not be fit

for. You are responsible for monitoring your own condition during physical

activities. We will not be responsible for any harm you suffer as a result of

taking part in any activity unless it is caused by our negligence or our failure to

take reasonable care.

(i) You are not permitted to take into the pool area any electrical equipment,

glass objects, inflatables (apart from swimming aids) or other items, which we

consider detrimental to the use of the pool.

(j) Children under 16 years must be accompanied and supervised in the pool

and the pool area by a member aged 18 years or over.

(k) For health and hygiene reasons you must shower at the Health Club before

entering the pool, spa pool, steam room or sauna.

(l) You must obey any instructions given by lifeguards or duty management.

(m) We may restrict use of the pool at certain times to allow swimming

lessons, adult only sessions or other activities. Whenever possible these times

will be publicised 30 days in advance at the Health Club reception and on the

Health Club notice boards.

(n) Lockers are provided for your use with instructions for use displayed

within the changing rooms. You are responsible for your own property and

belongings whilst onsite. We do not advise that you bring and store valuable

items at The Goodwood Health Club.

9. Guests

(a) Only members aged 18 years or over may introduce guests. All guests

must be accompanied by a member aged 18 years or over, be signed in at the

Health Club reception and pay the appropriate guest fee. You must ensure

that your guests abide by the rules and accept responsibility for your guest’s

behaviour. The same guest may not be introduced more than once in any 30

day period. A maximum of two guests may accompany a member unless authorised

prior to the visit by the Health Club Manager. Ensuring compliance of the

rules by guests is important to the day-to-day operations of the Health Club.

10. Miscellaneous

(a) Members and guests are asked to wear a form of dress appropriate to the

time of day and place on all occasions.

(b) No crockery, glass or food is allowed in the changing rooms, fitness areas,

swimming areas or designated areas in the interest of health, safety and


(c) No pets will be allowed in the Health Club building or grounds with the

exception of registered assistance dogs.

(d) Entry to the Health Club is only permitted at the Health Club reception

entrance. Fire exits, which are clearly marked, are there in the interests of

public safety and, in the event of a fire, members and guests are asked to

make their way in an orderly fashion to the nearest available exit.

(e) Lockers are provided on a daily basis unless other arrangements are made

with the Health Club. Where such arrangements are not in place we can

remove the contents from any locker used overnight. You can claim the

contents we have removed from Health Club reception up to 6 weeks after we

have removed them. After this time we will not be responsible for any contents

we removed from the lockers and such contents will be given to charity.

(f) If you find lost property you must hand it into the Health Club reception.

You can pick up lost property from the Health Club reception. We will hold

items for 3 months only before disposing of them.

(g) The Health Club is a proprietary club owned by us and we will control the

management of the Health Club and the facilities. Members will be required to

comply with any reasonable directions which we may give to ensure the smooth

operation of the Health Club, the use of the facilities, and the convenience of all

members provided that such directions shall not limit your rights or obligations

under these terms and conditions of membership.

11. Liability

(a) Personal property and belongings, including vehicles are left at your own risk

and at the risk of your guests, we do not take responsibility for any loss or

damage to items brought onto the grounds or into the facilities, including the

changing rooms and lockers.

(b) We cannot accept liability for any accident or injury to any member, child or

guest that may happen on our premises or within the grounds of the Health Club

other than the liability which may arise from our negligence or our failure to take

reasonable care.

(c) If you, your child or guest suffers an accident or injury on our premises you

must report it to a member of the Health Club management team.

Please note updated Terms and Conditions can be found here:

Payment schedule

Direct Debit Instructions

Please print off and retain for your records.

Name of account holder:

Bank / Building Society Sort Code:

Account Number:


Instruction to your bank / building society
to pay by Direct Debit.

Service User Number:

Instruction to your bank or building society:

Please pay The Goodwood Hotel Direct Debits Direct Debits from the account detailed in this instruction, subject to safeguards assured by the Direct Debit Guarantee.

I understand that this instruction may remain with The Goodwood Hotel Direct Debits and details will be passed electronically to my bank / building society.

Direct Debit Guarantee

The Direct Debit Guarantee

  • This Guarantee is offered by all banks and building societies that take part in the Direct Debit Scheme. The efficiency and security of the Scheme is monitored and protected by your bank or building society.
  • If the amounts to be paid or the payment dates change, The Goodwood Hotel Direct Debits will notify you 10 working days in advance of your account being debited or as otherwise agreed.
  • If an error is made by The Goodwood Hotel Direct Debits or your bank or building society, you are guaranteed a full and immediate refund from your branch for the amount paid.
  • You can cancel a Direct Debit at any time by writing to your bank or building society. Please also send a copy of your letter to The Goodwood Hotel Direct Debits.

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