Moor Hall Hotel & Spa

Moor Hall Hotel & Spa

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Terms & Conditions (Must read & accept Terms & Conditions to continue)


Rules and conditionsRules

Membership of the Club is governed by various rules and conditions to ensure that the Club operates efficiently for the benefit of all our members.


Any person wishing to become a member must complete the membership form and submit the relevant fee. The Proprietor has the absolute discretion to refuse membership without stated reason and return the residual fee. On acceptance to the Club, a membership card must be shown on each arrival to gain entry.


The names and addresses of all members will be kept on a register at the Club. From time to time members may receive information from other companies within the group. If you do not wish to receive this information please tick the box on the membership application form.


Membership does not entitle a member to admission in the event of the Club premises, or any part of them, being full.


The annual subscription shall be the amount as determined by the Proprietor and shall be payable on the date determined by the Proprietor. This fee is non-refundable. Thirty days’ notice is required in writing to cancel Direct Debit instructions.


The Proprietor may terminate the membership of a member of the Club if his or her subscription has not been paid within 14 days after it is due. Failing to do so will mean rejection under rule 1.


A member shall cease to be a member of the Club:

6.1 Pursuant to rule 5.

6.2 By resignation which shall be in writing to the Proprietor accompanied by all subscriptions due to the date of such resignation.

6.3 Due to suspension or expulsion as provided in rule 7.


Members and guests must obey the club rules at all times. The club have the right to cancel or suspend your membership without notice if the club rules are seriously or repeatedly broken. No refund would be given under these circumstances.

You and your guest must not abuse any equipment or facilities of the club, smoke in any part of the club, behave violently or in a way that distresses anyone else. Any conduct we deem inappropriate will result in spa management’s right to refuse access/entry.


The Proprietor may from time to time revoke, vary, add or alter the rules of the Club and shall be the sole authority for interpreting the rules and for the settling of all disputes relating to the affairs of the Club and the conduct of the members or their guests.


Members are permitted to sign in a maximum of 2 guests at any one time, subject to

payment of the appropriate guest fee. Members must accompany their guests at all times and will be responsible for ensuring that their guests observe the Club rules. Members may bring in the same guest only 6 times in the membership year.


10.1 children under the age the age of 8 years must be accompanied into the pool at all times by a responsible adult (over 18 years) and on a ratio of no more than 1 adult to 2 children.

10.2 children under the age of 4 years must be accompanied into the pool by a responsible adult on a ratio of 1 adult to 1 child.

10.3 Children below 14 are not allowed to use the spa (Jacuzzi), sauna or steam room

10.4 Children under the age of 16 must have an adult club member with them and it is their responsibility to supervise them at all times.

10.5 Children under the age of 16 are not permitted within the gymnasium or to attend classes.

10.6 Children under the age of 16 may only use the Club at the following times: Monday to Sunday from 8am – 7pm.

10.7 Children aged 8 years and older must change in the changing room appropriate to their gender. There is a poolside family / disabled changing room available.

10.8 Individuals aged 16+ will incur adult membership fees.


Correct attire must be worn at all times so as not to cause offence to others, and must be

appropriate to each area. Trainers must be worn in the gymnasium at all times. In the interests of hygiene, towels must be placed on the gym equipment before use. In the steam room and sauna costumes must be worn at all times.

12. USE

All facilities must be vacated 30 minutes prior to closing time. The Club premises shall then be vacated by closing time. Members must not use the Club premises whilst under the influence of alcohol, anti-coagulants, antihistamines or narcotics. Any member with diabetes, heart disease or high or low blood pressure must seek the advice of their doctor. Written evidence may be requested. Members and guests using the Club do so at their own risk. The Club management accept no responsibility for any injury, loss or damage to persons attending the Club or their property.

The Club reserves the right to request documentary evidence of medical fitness before the use of the facilities.

Both The Moor Hall Leisure club and external instructors reserve the right to refuse entry to a class is the member is over 5 minutes late.


Members are requested to shower before using the pool, sauna, steam room or spa pool.

Running, jumping and diving are not permitted in the pool area. The use of floats and

inflatables in the pool is at the discretion of the Club management. Glass/crockery is not allowed onto poolside.


Shaving and the use of additives in the sauna, steam room or poolside area is not permitted.

Smoking and vaping is not permitted on the Club premises.

Off peak members may participate in the Club’s social and activity programme.

For Health & Safety reasons, the pool, gym and studio will be closed for a period of up to 7 days in a year for routine maintenance. You will be notified well in advance of the dates.

Payment schedule

Direct Debit Instructions

Please print off and retain for your records.

Name of account holder:

Bank / Building Society Sort Code:

Account Number:


Instruction to your bank / building society
to pay by Direct Debit.

Service User Number:

Instruction to your bank or building society:

Please pay MOOR HALL HOTEL LIMITED Direct Debits from the account detailed in this instruction, subject to safeguards assured by the Direct Debit Guarantee.

I understand that this instruction may remain with MOOR HALL HOTEL LIMITED and details will be passed electronically to my bank / building society.

Direct Debit Guarantee

The Direct Debit Guarantee

  • This Guarantee is offered by all banks and building societies that take part in the Direct Debit Scheme. The efficiency and security of the Scheme is monitored and protected by your bank or building society.
  • If the amounts to be paid or the payment dates change, MOOR HALL HOTEL LIMITED will notify you 10 working days in advance of your account being debited or as otherwise agreed.
  • If an error is made by MOOR HALL HOTEL LIMITED or your bank or building society, you are guaranteed a full and immediate refund from your branch for the amount paid.
  • You can cancel a Direct Debit at any time by writing to your bank or building society. Please also send a copy of your letter to MOOR HALL HOTEL LIMITED.

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