Doubletree By Hilton Stoke On Trent

Revive Wellness Membership Terms & Conditions

1. Membership

• Membership is available to individuals aged 16 years and over.
• Membership is personal to the named member and cannot be transferred to another person.
• Members must complete all required registration and health declaration forms before using the facilities.
• If Corporate membership is selected, ID is required at first visit to validate. If fail to do so membership will be reverted to the full membership price.

2. Membership Fees

• Membership fees are payable in advance by Direct Debit or another approved payment method.
• Membership fees are reviewed periodically. Members will be given reasonable notice of any changes.
• Failure to make payments may result in suspension or cancellation of membership.

3. Membership Cards & Access

• Members must check in on each visit using their membership card or digital membership.
• Membership cards remain the property of the club and must not be shared or loaned.
• Lost or damaged cards may incur a replacement fee.

4. Health & Safety

• Members should consult a medical professional before beginning any exercise programme.
• Members must inform the club of any medical conditions that may affect their use of the facilities.
• The club reserves the right to refuse access where it believes use of the facilities could present a health or safety risk.

5. Code of Conduct

Members are expected to:

• Treat staff and other members with courtesy and respect.
• Wear appropriate clothing and footwear in all fitness areas.
• Wipe down equipment after use and return equipment to its designated place.
• Follow all pool, sauna, steam room and gym rules.
• Refrain from abusive, threatening or inappropriate behaviour.
• Avoid taking photographs or videos of other members without their consent.

Failure to comply may result in suspension or termination of membership.

6. Facility Availability

• The club reserves the right to alter opening hours, class timetables, facilities or services without prior notice.
• Certain areas may be closed temporarily for maintenance, repairs or private events.
• No refund or compensation will be given for temporary closures.

7. Classes

• Fitness classes are subject to availability and may require advance booking.
• The club reserves the right to change instructors, class times or cancel classes where necessary.
• Members should cancel bookings they can no longer attend to allow others to participate.

8. Guests

• Guest access is subject to the club's current guest policy and applicable fees.
• Guests must comply with all club rules during their visit.

9. Lockers & Personal Property

• Lockers are provided for day use only.
• Personal belongings are left at the owner's risk.
• The club accepts no responsibility for loss, theft or damage to personal property unless caused by its negligence.

10. Membership Freeze

• Memberships may be frozen for medical reasons or other exceptional circumstances at the club's discretion.
• Any applicable administration fees and minimum freeze periods will apply.

11. Cancellation

• Members may cancel their membership by providing the required written notice as set out in their membership agreement – 30 Day Notice.
• Any outstanding membership fees must be paid before cancellation takes effect.
• The club reserves the right to terminate membership immediately for serious misconduct or repeated breaches of these terms.

12. Liability

• Members use the facilities at their own risk.
• Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

13. Personal Data

• Personal information will be collected, stored and processed in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
• Personal information will only be used for membership administration, safety, and communication purposes.

14. Amendments

• The club reserves the right to amend these Terms & Conditions from time to time.
• Members will be notified of any significant changes.

By joining the Leisure Club, members confirm that they have read, understood and agree to these Terms & Conditions.