Sutton Coldfield

Sutton Coldfield

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Terms & Conditions (Must read & accept Terms & Conditions to continue)

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    The Massage Company Terms and Conditions (we try to keep it simple)     


                  •     Massages are banked and never expire (if you cancel, all massages must be used within 1 month)
                  •     Members benefit from a discount on additional treatments in any calendar month
                  •     Members may split a 50min massage into 2 x 25min sessions
                  •     Members receive preferred pricing on upgrades
                  •     All memberships can be cancelled within one month of date of joining, for any reason
                  •     If moving from one type of Membership to another, a new Membership agreement will commence. The benefits of each Membership type remain mutually exclusive, and cannot be combined



                  • Refer a friend and both of you get a free 25 minute massage credit if they take out a new membership
                  • You may take your massages at any of our locations nationwide; however, prices offered may vary and you will be subject to the prices charged at the centre where you receive your massage. Please check our website for any variation in pricing between different centres, and to make your booking online


                      Full Membership

                  • All Full Memberships have a commitment to 12 direct debit payments
                  • Full Members may end a 12-month agreement by paying the difference between a Flexible Membership and a Full Membership for the number of months they have been a member (e.g. £49.95 to £59.95 is £10 per month)
                  • Members may gift or transfer massages to friends, family, and colleagues (Full members - max 2 per calendar year to any single person)
                  • When inside the initial 12-month agreement, Full Memberships may be put on hold for up to 2 months, with £10 being paid for each month of the pause
                  • When outside the initial 12-month agreement, Full Memberships may be put on hold for up to 2 months without incurring a charge to do so
                  • Full Memberships are not transferable, but massages can be gifted as above
                  • All Full memberships auto-renew on a month to month basis after the initial term, with a months notice to cancel


                      Flexi Membership

                  • Flexi memberships are month to month and can be cancelled anytime with 1 month's notice
                  • Flexi Memberships may be put on hold for up to 2 months without incurring a charge to do so
                  • Flexi Memberships may be shared between any number of persons

                      General Terms and Conditions

                  • The Massage Company is not responsible for lost articles or items, and reserves the right to refuse or discontinue our massages for any reason
                  • We reserve the right to change guidelines, terms, conditions, opening hours or pricing at any time by providing reasonable notice of such a change
                  • You may cancel or reschedule appointments with no charge any time before the close of business on the day before. Same day cancellations or appointment changes will be charged 50% of the scheduled service, and 100% if you cancel inside 1 hour of the appointment or do not show up
                  • You must be over 16 (under 18 will have same gender therapist, parental supervision & written consent)


                      It's convenient, affordable, consistently high-quality and part of a better and balanced life.  That's your membership at The Massage Company!

                Payment schedule

                Direct Debit Instructions

                Please print off and retain for your records.

                Name of account holder:

                Bank / Building Society Sort Code:

                Account Number:


                Instruction to your bank / building society
                to pay by Direct Debit.

                Service User Number:

                Instruction to your bank or building society:

                Please pay THE MASSAGE COMPANY LTD Direct Debits from the account detailed in this instruction, subject to safeguards assured by the Direct Debit Guarantee.

                I understand that this instruction may remain with THE MASSAGE COMPANY LTD and details will be passed electronically to my bank / building society.

                Direct Debit Guarantee

                The Direct Debit Guarantee

                • This Guarantee is offered by all banks and building societies that take part in the Direct Debit Scheme. The efficiency and security of the Scheme is monitored and protected by your bank or building society.
                • If the amounts to be paid or the payment dates change, THE MASSAGE COMPANY LTD will notify you 10 working days in advance of your account being debited or as otherwise agreed.
                • If an error is made by THE MASSAGE COMPANY LTD or your bank or building society, you are guaranteed a full and immediate refund from your branch for the amount paid.
                • You can cancel a Direct Debit at any time by writing to your bank or building society. Please also send a copy of your letter to THE MASSAGE COMPANY LTD.

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