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Payment Terms & Cancellation Policy: Day Guests Full payment is required at the time of booking, which is non-refundable. Hotel Guests Treatments booked by hotel guests are secured by their hotel reservation however cancellation of any treatments within 48 hours will incur a 100% charge. Online Bookings 100% non-refundable deposit is required; any amendments must be made 48hrs prior to arrival amendments after this time are not possible. Prices are subject to change without notice. All prices shown include VAT.